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About Delivery

Due to the High volumes of mail for all countries' Postal Office, delay to mail services are likely as a result.

  • Orders from 2nd Dec to USA and Canada may not arrive at Christmas. 
  • Orders from 7th Dec to other countries may not arrive at Christmas.

 

Express Mail to USA, Canada, Australia, New Zealand and United Kingdom
Delivery Times: 3-10 Working Days (99%)

Registered Airmail to Worldwide (Free)
Delivery Times: 3-4  Weeks Working Days (99%)

All items are checked and well-packed before delivery.

Can I track my order?
Some international carriers provide tracking. If your order is trackable you can see the link here.

      When will I received a tracking number if it is trackable?
      • For customers from above countries and placed order 7 business days ago, you can send us an email with
        • title 'I know my order is trackable and I need a tracking number'
        • and the below information:
      1. your payment email
      2. the paid date
      • If you cannot trace your order online with the above links, the reason is the database of the carriers is not up to date so please contact your local post office for help.
      Email: info@thegirlsoutfits.com

      What if the delivery status shows that the parcel was delivered but I have not received the parcel?
      • Please check with your neighbors to see if they have accepted the parcel on your behalf.
      • Please contact your local post office to ask where is your parcel.

      If you do not receive your order within 10 business days (For Express Mail), or 4 weeks (For Registered Airmail)
      Please send us an email with 
          • title 'I do not receive my order within the commitment days' 
          • and the below information:
          1. your payment email
          2. the paid date
                Email: info@thegirlsoutfits.com

                Missing/ Incorrect Item
                Please send us an email with
                • title 'I have received my order but something is missing' or 'I have received my order but there is an incorrect item'
                • and the below information:
                1. your payment email
                2. the item number of the missing/ incorrect item
                3. attach a photo (incorrect item)

                Email: info@thegirlsoutfits.com

                 

                WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

                • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
                • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
                • It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.