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SHOPPING FAQ

1. How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own  profile by clicking here to register.

2. I did not receive the activation email.

Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “info@thegirlsoutfits.com” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.

3. I cannot login to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our customer service and outline the problem.

4. I forgot my password

If you forgot your password, just click the "forget your password" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

5. How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

6. Can I change my email address into another one?

We will offer this function in the near future.

7. What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

 

Main Order Statuses

 

All your orders are listed in your account here.

 

Once we receive your payment, your order will go through several steps before being “shipped out”.

 

Please refer to the different order statuses and their meanings below:

 

Waiting for payment:

This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

 Pending:

You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

 Paid:

You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.

 

Processing :

 will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

 1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”

 Dispatched:

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

Shipped Out:

our complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

Additional Order Statuses

Partial order dispatched:

A part of your order has left our warehouse and has been already collected by the courier. The other items are still being prepared for shipment. At this point,you can still contact us to edit the address/items for the items that are not dispatched yet. We will send these as soon as possible.

 Partial order shipped:

A part of your order has been sent out and is on its way to you . The other items are still being prepared for shipment.

 For the shipped items ,please check the delivery information in your account and track the parcel online. We will shipped the rest of items out as soon as possible.

 Cancelled:

 Your unpaid order is canceled. Please feel free to replace an order anytime.

 Refunded :

Your order has been refunded on our side.For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.

1. What kinds of payment are accepted?

We accept the following forms of secure payment:

(1) PayPal

(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.

(3) Credit Card Directly

(4) Western Union

(5) Wired Transfer

2. What currencies can I pay?

We accept the following currencies at the moment: $USD, €EUR, £GBP, CA$CAD, AU$AUD, NZ$NZD, R$BRL, РУБ.RUB, د.إAED, ر.سSAR, د.كKWD. We will accept more currencies in the future.

3. Is my privacy and personal information secure on your site?

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click to view the full details on how we protect your privacy and personal information.

4. Will I have to pay any sales tax?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. All shipments from China are Delivery Duty Unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, THEGIRLSOUTFITS cannot declare purchased items as a gift or list an amount that lower than the actual product price.

5. Why am I being asked to "Verify" my payment?

Because your order has been held for a standard anti-fraud check by THEGIRLSOUTFITS.

We want to avoid fraudulent and unauthorized payment.

Shipping

1. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “SHIPPING INFO”.

2. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

 

Return & Exchanges

How do I return or exchange an item?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Thegirlsoutfits.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Thegirlsoutfits.com do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Jewelry, underwear and bodysuits merchandise may not be returned.

Refunds

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.